HELICOPTERS - TERMS & CONDITIONS
Charter by Fixed Price
Our quotation provides an all-inclusive price for a specific service of helicopter availability, flying time and ancillary costs. Any additional availability; flight or costs incurred due to the customer changing the requirements from that originally quoted will be subject to additional charges. Reduced requirements will not necessarily be subject to a reduced charge, which will in any case be solely at the discretion of our partner company.
There is no guaranteed refund or compensation if helicopters do not fly on all or any part of your tour due to weather conditions. We highly recommend you take insurance to cover this. Please do not hesitate to ask us for suggested companies to provide insurance.
FLIGHT CANCELLATIONS
Any flight cancelled by the customer will be subject to cancellation fees at the following scale of charges:
Cancellation Notice Charge – General Flights
- Less than 30 days 100% of total cost
If no notice is given or be deemed to have been given, 100% of the total cost or the full charge for any flying which has been undertaken, whichever is the greater, will be payable by the customer.
In the event of cancellation or early termination of flights due to weather:
- We will endeavour to re-assign bookings to a day/s of suitable weather, subject to helicopter and crew availability.
- The pilot will endeavour to advise of the likelihood of unsuitable weather, it accepts no responsibility for the accuracy of any forecast provided.
- We reserves the right to charge for availability of the helicopter and costs already incurred on behalf of the customer.
The pilot alone shall decide on the suitability of the weather for safe flight for any operation. In the event that the pilot elects to cancel a flight, we shall endeavour to arrange alternative transport for the customer, if the customer so requires. Under no circumstances shall we be liable for loss incurred by customers or their passengers of whatsoever nature whether direct, indirect or consequential by reason of the cancellation or delay of a flight howsoever caused.
INSURANCE
Our partner company will not seek to limit or exclude liability to you or your family in the event you are injured or killed as a result of an accident on a flight. However, if you cause or contribute to your injury or death by your own negligence, then the company may be exonerated from liability wholly or in part.
Golf Clubs
We regret that due to limited space only 1 x standard, non-professional set (removed from hard transit case) can be carried per passenger (maximum of 4 sets). Restricted Articles in Baggage Dangerous Goods, the following articles should never be packed in baggage or carried on the aircraft in person:
Explosives – fireworks, flares, toy guns and caps Flammable & Non Flammable Gas – aerosols (over 2kg or 2 litres, camping gas cylinders. Carbon dioxide cylinders for soda siphons, lighter refills, butane gas cylinders, filled aqua lung cylinders, mace Deeply refrigerated gases – liquid nitrogen Flammable Liquids – paints, thinners, solvents Flammable solids – firelighters Oxidising materials – bleaches 3 Organic peroxides – resin kits poisons – arsenic, cyanide, weed killer, tear gas Infectious substances – viruses and bacteria (which would affect humans & animals) Radioactive materials – instruments containing radioactive source radioisotopes for research Corrosive materials – acids, alkalis, metallic mercury, thermometers containing mercury, barometers Miscellaneous – magnetised materials, formalin etc Restricted Articles:
If in doubt of any articles you may be carrying please contact us for advice prior to flight
CHECK-IN
AIRPORT TRANSFERS
In the event of the connection being delayed, the pilot will make reasonable endeavour to continue availability beyond the scheduled departure, but reserve the right to cancel the booking. Passengers transferring to domestic commercial fixed wing flights are recommended to allow a minimum of 1 hour from the arrival of the helicopter to the scheduled departure time. For overseas flights, we would suggest 3 hours.
Reservation:
We will negotiate for compensation with a venue on your behalf for charges incurred from pre booked meals, activities, spa treatments that are missed because of helicopter delays – but we cannot guarantee there will be no charges.
Golf Green Fees
Green fees are pre paid and therefore forfeited if the course is not played.
FLIGHT RULES
Helicopter charter is licensed and approved by the Aviation Authority and the department of transport and as such is subject to the rules and regulations imposed by both Departments. Specific regulations regarding landing area rules, aircraft loading, low flying and pilot duty hours apply to all flights undertaken. In the interests of flight safety, the pilot is the sole judge as to which rules and regulations are applicable.
